Why choose Connect: Inner West?

Our Experience

Connect: Inner West is a not-for-profit service. We have been providing accessible transport services for Inner West residents for over 38 years. We live by our mantra – ‘Get there with Care’.

We are a registered NDIS provider and have regular, independent third-party audits.

We are assessed against the NDIS Practice Standards and Quality Indicators. We provide person-centred supports and help you maximise your independence.

Our Expert Team

We have a team of friendly, highly trained and committed drivers and disability support workers. They are all trained in the NDIS Quality and Safeguards Commission Code of Conduct and have NDIS worker clearances. We have fully trained all staff and Disability Support Workers in first aid and CPR.

For our wheelchair accessible vehicles, we train our staff in using hoists and other mobility devices to help you get safely on and off.

Our Modern Fleet

We have a modern range of cars and buses which are available to suit your individual needs.

Included in our Connect NDIS fleet are two buses and one van that are all wheelchair accessible and fitted with hoists.

Our Flexibility

Connect can provide all the flexibility you need.  We are available during the week, evenings and weekends to support your needs and get you where you need to go.

You are welcome to bring along a support animal or pet on an activity. However, you will need to provide a harness or carrier for the vehicle. 

A Connect Inner West driver helping one of our customers off our wheelchair accessible transportation

Our Policies

In addition to standard policies related to NDIS Complaints, Feedback and Incident Management, Connect has several other policies and procedures in place to make sure both our Community Transport and NDIS Support Services run smoothly and safely.

We encourage client participation. Membership of Connect is open to all, including our NDIS clients. Membership of Connect provides an opportunity to provide input into the mission, values, and strategic direction of Connect.

Find out more about Connect Inner West and our governance, or contact us to speak with the General Manager.